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Recent Reviews

50 Murray Street

50 Murray's building management recently created a no-alcohol policy for the roof deck. No exceptions, no warnings, threatening residents with a $500 fine. The roof deck was a major selling point for the building. Would be nice to have a sip of wine without fear. Add to the list of frustrations with management, including raising rents during the pandemic. On the positive side, building staff (doormen, concierge, maintenance guys, etc) are great.
Matt Potter

129 N 3rd St

BED BUGS, HARASSMENT, BREAKING LAWS, REFUSAL TO FOLLOW CONTRACT - DON’T EVEN BOTHER! In my 14 years of living in NYC, Plaza has been hands down the worst management company that I have ever dealt with. A few things that have happened in the past few months: - Bed bugs - Tenant harassment - Breaking laws - Refusal to pay for things that are their responsibility by law - Incredibly rude people - I had to deal with Brenda in their office for most of this and she is incredibly rude. She also has zero motivation to get anything done. During the pandemic, I, like a lot of people, was out of work. I had to wait for four mont
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BED BUGS, HARASSMENT, BREAKING LAWS, REFUSAL TO FOLLOW CONTRACT - DON’T EVEN BOTHER! In my 14 years of living in NYC, Plaza has been hands down the worst management company that I have ever dealt with. A few things that have happened in the past few months: - Bed bugs - Tenant harassment - Breaking laws - Refusal to pay for things that are their responsibility by law - Incredibly rude people - I had to deal with Brenda in their office for most of this and she is incredibly rude. She also has zero motivation to get anything done. During the pandemic, I, like a lot of people, was out of work. I had to wait for four months for my unemployment to clear. This was thoroughly communicated to Plaza and a rent freeze was put into place to protect tenants from eviction while we were on lockdown. Part of the rent freeze included landlords not being able to charge late fees in that specified time frame. During this time, Plaza continued to harass me by email and even showing up on my door step unannounced. I told them multiple times that they would have everything by August 20th when the freeze lifted (which I completely paid off on that date) but they continued to harass me. They also tried to charge me $1200 in late fees which was illegal in that time frame. I reminded them of this several times and they kept trying to negotiate with me even though what they were doing was illegal. After much badgering and sending the link to the government site several times, I got them to remove the fees. Flash forward a week after this and I discover that now, I have bed bugs. I reported it immediately and they took a few days to finally book an appointment with an exterminator. Brenda in the office sent over a .pdf with instructions on how to prep my apartment for extermination with no further explanation. I was told to pack my entire apartment like I was moving. Everything had to be boxed, bagged, sanitized and all linens/clothes had to be put through the wash. Obviously, those supplies cost money and Plaza offered no supplies whatsoever. I had to shell out $200 for all of that stuff and they are giving me the runaround on reimbursement even though I supplied receipts. In NYC, landlords are solely responsible for bed bug treatment. Then the exterminator came out, picked up one of the bugs and said “yep, that’s a bed bug”. After the treatment, he back tracked on it and tried to tell me I had mosquitos with no explanation about what the bugs were in my couch. However, he said that he still exterminated for both mosquitos and bed bugs. And, why would you exterminate for bed bugs if there were none? He also lied and said that the bug bites that I was covered in from neck to knees were from mosquitos. The bug bites I had were in a straight line pattern which is how bed bugs bite, not mosquitos. See attached pic. To top it off, my apartment was completely unlivable from August 25th - September 18th. I was sleeping on the floor the entire time and they refuse to offer any kind of rent deduction for that period. So, if you want to be harassed, covered in a rash, sleep on the floor for weeks, get ripped off and have an unlivable space, then this is the building for you. I highly recommend avoiding this place.
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Kelley Miller

100 Forsyth St

While you’re lured in by the freshly renovated space and in-unit washer and dryer, you’ll quickly learn the building has no plans to consider the space as anything but empty and treat tenants like vultures as continued grievances are aired with no help from the apartment. After losing my job in April and showing that my unemployment was yet to be approved, the building offered no decrease in rent. Also- those cute and stylish sliding doors? FIRE HAZARD. My roommate had to be cut out of her room when the cheap sliding door broke off its hinge. Furthermore, after construction from 6 AM to 8 PM with multiple strangers coming in and
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While you’re lured in by the freshly renovated space and in-unit washer and dryer, you’ll quickly learn the building has no plans to consider the space as anything but empty and treat tenants like vultures as continued grievances are aired with no help from the apartment. After losing my job in April and showing that my unemployment was yet to be approved, the building offered no decrease in rent. Also- those cute and stylish sliding doors? FIRE HAZARD. My roommate had to be cut out of her room when the cheap sliding door broke off its hinge. Furthermore, after construction from 6 AM to 8 PM with multiple strangers coming in and out of our apartment daily, MIND YOU all of this occurred PEAK COVID, they offered no rent reduction after saying they initially would indeed proceed with a rent reduction. They said there were no means for it. Unbelievable. What a trash company. Do not live here. Thousands of better apartment buildings and treatment of tenants around the city. Disgusting.
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Jacqueline Childers

119 W 15th St

I moved in the midst of a Pandemic. Obviously, there were always underlying issues when moving during a time of uncertainty. I moved not being able to tour apartments as that was the height of the Pandemic and realized that. I have lived in the unit now 3 months and during those three months, I was never given an opportunity at the beginning to negotiate my rent and was never given any sort of incentives to move in. I should have been a little bit more wiser. The building in pictures looked amazing, I was excited to move in! Updated kitchen, wood floors, great views, the ideal perfect apartment. Since I moved into the unit there hav
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I moved in the midst of a Pandemic. Obviously, there were always underlying issues when moving during a time of uncertainty. I moved not being able to tour apartments as that was the height of the Pandemic and realized that. I have lived in the unit now 3 months and during those three months, I was never given an opportunity at the beginning to negotiate my rent and was never given any sort of incentives to move in. I should have been a little bit more wiser. The building in pictures looked amazing, I was excited to move in! Updated kitchen, wood floors, great views, the ideal perfect apartment. Since I moved into the unit there have been 2 mice incidents with the only response to this being "Your super will take care of this". I have terrible asthma and mice droppings, and mice flare my asthma more so I was very concerned. Given the amount that I am paying for rent I expected this to not be a repetitive issue but alas it was. Packages being stolen here is something that you will get accostomed too. Multiple tenants that I have met in and out have said the same thing. Nothing really can be done about this which made it more of a strike two. Strike three for me was noticing price drop on other units while I stayed locked into a price that was 20% less than what I was paying for. Negotiate if you want to live here, expect potential mice issues, and have your packages request sign only deliveries.
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Jonathan Cartagena

125 Parkside Ave

Lived here for 2 years. On the surface, this is a beautiful apartment. Great location and great amenities. But after the glamour of the building fades, there are some major problems here. The floor boards in our apartment buckled and warped into each other. The management in the building took 4 months to fix. When they "fixed" it, they did not prevent it from happening again, because, 5 months later, it happened again. It took a lot of arguing and emails to receive compensation for this high inconvenience. The communication between management and residents is abysmal. The staff turnaround in this building is constant. Very disa
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Lived here for 2 years. On the surface, this is a beautiful apartment. Great location and great amenities. But after the glamour of the building fades, there are some major problems here. The floor boards in our apartment buckled and warped into each other. The management in the building took 4 months to fix. When they "fixed" it, they did not prevent it from happening again, because, 5 months later, it happened again. It took a lot of arguing and emails to receive compensation for this high inconvenience. The communication between management and residents is abysmal. The staff turnaround in this building is constant. Very disappointed in this "luxury" apartment.
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Jagger Kugler

New York Stock Exchange

Worst rental experience of my life even after 10 years in NYC. An armed robbery in the building that the doormen were told not to tell us about, legionairres disease in the water, Sonder guests causing disturbances and taking over the amenity spaces and a 24 year old "Resident Manager" named Matthew who harassed me again and again about my service dog to the point that I spoke with an attorney and was told it was an ADA violation case they'd take on contingency it was so strong. There is a reason they are facing a suit by residents and are also suing Sonder for non payment. RUN do not walk away from this unsafe hellhole.
Courtney

170 W 74th St

Was in Apt.1004 for 2 years and recently moved out. Landlord Joseph Barbosa invented a phony $3150 bill for repainting the whole apartment, which was only 600 sq ft and did not have any damage beyond normal wear and tear. He refused to give me back the security deposit that he owed. The unit was infested with cockroaches, coming in through cracks in the walls into the kitchen and the bathroom from neighboring apartments. I asked the landlord Joseph Barbosa to hire an exterminator, he refused and said I should request one from the building. I repeatedly asked the front deck in the building for an exterminator, they would politely wri
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Was in Apt.1004 for 2 years and recently moved out. Landlord Joseph Barbosa invented a phony $3150 bill for repainting the whole apartment, which was only 600 sq ft and did not have any damage beyond normal wear and tear. He refused to give me back the security deposit that he owed. The unit was infested with cockroaches, coming in through cracks in the walls into the kitchen and the bathroom from neighboring apartments. I asked the landlord Joseph Barbosa to hire an exterminator, he refused and said I should request one from the building. I repeatedly asked the front deck in the building for an exterminator, they would politely write down the information and assure me the exterminator would come in a few days. But no one ever showed up. The range in the kitchen was broken - it was so old that one of the plastic on one of the knobs cracked and fell off. It was a safety hazard since one could inadvertently turn on the gas with the knob missing. I asked the landlord repeatedly to have it replaced, but he completely ignored me. Road noise and construction noise are a huge issue as well, especially during the night after 11pm. With windows facing either 74th street or Amsterdam Avenue, it's impossible to sleep without wearing earplugs. Elevators are constantly broken. The only positive thing about this apartment is the location. But it's a total ripoff and the conditions are horrible.
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Viola Lin

56 N 9th St

Building owned by angry individuals. They would not allow for month-to-month during COVID-19, even with my wife at high risk. We had to fight to get hot water that lasted for more than 3 minutes. Constant repairs to the bathrooms as they installed the tubs wrong. They did not finish the floors correctly so a drop of water stains them and they charge thousands as you move out. Homeless easily get in and sleep in the 'digital door man' area. Promise of new gym that was never delivered. The management they hired was unbelievably unprofessional, and despite every single person complaining, they did not fire them. Their staff repeatedly
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Building owned by angry individuals. They would not allow for month-to-month during COVID-19, even with my wife at high risk. We had to fight to get hot water that lasted for more than 3 minutes. Constant repairs to the bathrooms as they installed the tubs wrong. They did not finish the floors correctly so a drop of water stains them and they charge thousands as you move out. Homeless easily get in and sleep in the 'digital door man' area. Promise of new gym that was never delivered. The management they hired was unbelievably unprofessional, and despite every single person complaining, they did not fire them. Their staff repeatedly ignored NYC health asks to wear masks, potentially infecting all of their residents. They will provide discounts to certain tenants and not to others - as we learned through the friends we made there. Like most NYC landlords, they care nothing about their tenants, and will price gauge wherever they can. Avoid at all costs.
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Chris DiRubio

601 E 18th St

Kaled Management is the worst building management company we've dealt with in New York. 601 E 18th St. is neglected from a security and a maintenance standpoint and the building manager (who is also the Vice President of Kaled Management), Jordan, routinely ignores emails or sends rude responses to concerns over very serious issues. Anyone can get into the building due to non-existent security efforts. Packages frequently get stolen due to major issues with door locks, and the "security cameras" don't work, with inaccessible footage managed by SecureWatch24, who won't even turn footage over after receiving police subpoenas. Ne
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Kaled Management is the worst building management company we've dealt with in New York. 601 E 18th St. is neglected from a security and a maintenance standpoint and the building manager (who is also the Vice President of Kaled Management), Jordan, routinely ignores emails or sends rude responses to concerns over very serious issues. Anyone can get into the building due to non-existent security efforts. Packages frequently get stolen due to major issues with door locks, and the "security cameras" don't work, with inaccessible footage managed by SecureWatch24, who won't even turn footage over after receiving police subpoenas. Necessary maintenance issues go unsolved. Windows don't lock properly. The elevator frequently shuts down and sometimes traps people for hours. A fire in our downstairs neighbor's apartment lead to severe damage in our unit when firefighters needed to break all of our walls open to ensure smoke didn't get caught. We spent THREE ENTIRE MONTHS with giant holes all along our living room walls spreading smoke odor throughout our apartment because Jordan refused to send someone in sooner to literally just patch it up with drywall. It's a real shame, because the apartment itself is a wonderful space, and our neighbors are great. Kaled Management is a huge problem though, and I would recommend any New Yorker to outright avoid any property they control.
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Dan

601 E 18th St

I used to love my building (601 E 18th St), but the management company is a true nightmare and building security is nonexistent. Thieves have been stealing from our lobby for months. There are video cameras in the lobby but they apparently don't work because management has ignored our pleas for help. The side door is constantly left open so anyone can walk in. Tenants have formed a group chat and now take turns sitting downstairs in the lobby to keep watch and wait for deliveries. Building maintenance is gross: I've seen dead cockroaches and stains in the lobby. As for my apartment... Our windows have been broken since Octob
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I used to love my building (601 E 18th St), but the management company is a true nightmare and building security is nonexistent. Thieves have been stealing from our lobby for months. There are video cameras in the lobby but they apparently don't work because management has ignored our pleas for help. The side door is constantly left open so anyone can walk in. Tenants have formed a group chat and now take turns sitting downstairs in the lobby to keep watch and wait for deliveries. Building maintenance is gross: I've seen dead cockroaches and stains in the lobby. As for my apartment... Our windows have been broken since October(!) and management has done nothing 9 months later. There was a large fire in the unit below mine and Kaled Management didn't fix the fire damage (like holes in the walls) until literal months later. Avoid renting from this company at all costs.
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Elissa

140 W 22nd St

Building is nice and great staff. However, the hot water goes out for a couple hours almost every day. Definitely not "luxury".
Calum Barnes

78 Norman Ave

[Ground floor apartment] DO NOT RENT FROM THIS LANDLORD. I paid for a full months rent and was scheduled to move out at the end of the month (which I had explicitly told the landlord). After my two other roommates moved out earlier in the month (the 19th), my landlord starting performing extensive construction work, including drilling holes, replastering walls, and moving piles of trash into the living room. The landlord and handyman were often present from 7:30am to 5pm every day. On the last week (the 27th), the landlord cleared out the kitchen with out notifying me, including personal items totaling over $300. After repeatedly as
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[Ground floor apartment] DO NOT RENT FROM THIS LANDLORD. I paid for a full months rent and was scheduled to move out at the end of the month (which I had explicitly told the landlord). After my two other roommates moved out earlier in the month (the 19th), my landlord starting performing extensive construction work, including drilling holes, replastering walls, and moving piles of trash into the living room. The landlord and handyman were often present from 7:30am to 5pm every day. On the last week (the 27th), the landlord cleared out the kitchen with out notifying me, including personal items totaling over $300. After repeatedly asking her to locate these items, she recovered some of the more expensive items. Considering that I had not had access to a livable kitchen and living room for two weeks, I asked for a partial refund in rent. At this, she screamed at me that I had the nerve to ask, that I was accusing her of stealing, making up facts, and that I should be "understanding". I had a horrible experience dealing with this landlord, and have not received any sort of refund or apology. Below, pictures detail the trash that was piled for two weeks in our living room.
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B W

220 E 65th St

Great, cordial staff. Good gym with great views. convenient subway access
Saam Farhang

1792 Amsterdam Ave

Rental property management are heartless. This building is an example of extreme gentrification. Very inhospitable.
Bella

101 W 55th St

As a person who lives here, I cannot express in words my disappointment in how little the super and management care for the building and it’s tenants. In the last six months alone: -We had a broken appliance, that the building’s handyman confirmed needed to be replaced. For over a month the super did not reply to our emails, answer the phone, or respond to voicemails. He made false statements about the appliance in front of other tenants when we were lucky enough to see him in person. Finally six weeks later, after appealing to management, a replacement was ordered. -Through the pandemic we have had an ongoing rodent problem
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As a person who lives here, I cannot express in words my disappointment in how little the super and management care for the building and it’s tenants. In the last six months alone: -We had a broken appliance, that the building’s handyman confirmed needed to be replaced. For over a month the super did not reply to our emails, answer the phone, or respond to voicemails. He made false statements about the appliance in front of other tenants when we were lucky enough to see him in person. Finally six weeks later, after appealing to management, a replacement was ordered. -Through the pandemic we have had an ongoing rodent problem in our apartment. In trying to solve this with the building the super and management have continued their pattern of making easily disproved false statements. There was a period of several weeks where nobody checked our apartment, even when we sent photos of caught mice. They have refused to let us bring in an exterminator we trust, even when we have offered to pay ourselves. They have claimed there are no other pest problems in the building, even as this week multiple tenants have seen a rat running around the lobby. -When the staff pulled off a radiator's cover checking an issue, it was revealed that the super had addressed a past radiator problem by taping cardboard to the radiator/AC unit with packing tape. In another room it was revealed he fixed that radiator problem by stuffing paper towels in the radiator. -When we had another issue with an appliance we were told that because it's under warranty they had to have outside maintenance come in. We get that, and in good faith said Ok. But true to their patterns we still cannot get the super or anyone from management to tell us when the repair will happen, or even if a call has been placed. To put this in perspective, these are just some of the issues we have had in the last six months alone. And many tenants have had similar or worse problems with the building and management. I wanted to love this building. The one good review has a fair point, which is that the doormen, concierge, porter's and handyman are amazing. They are great at their jobs, good people, and try their best with the management they have. We have lived here for almost four year, and have tried to roll with the problems and let them go. This year, even before the pandemic, it has been clear that they do not care and have no loyalty to their tenants. Attached is a photo of what the "luxury building" markets as "central air."
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Andrew L

520 E 12th St

Perfect location, elevator is a plus. Negatives is I have a pretty clean apartment and still found a mouse, and the super never cleans the building.
M Em

8618 18th Ave

It was a great place to live, with nice bathrooms, but the noise from the street was a bit too much, the building does need better insolation from outside noise. The kitchen was very good and the fridge very spacious.
Walter Tax

205 2nd Ave

I am not the person to write bad reviews, however, after what living here did to my mental and physical health, I feel like I need to take the time to do this. Trust me when I say to stay away from this building, and most likely any other building managed by Matel Realty. It has been 12 months of hell, where I could not get out of my lease, despite the pandemic., they lied about what was included in the apartment, they do not care about any of your concerns. Packages are *always* stolen unless picked up within hours; stolen by someone in the building itself, who I guess learnt that Matel realty does not care nor shows any manageme
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I am not the person to write bad reviews, however, after what living here did to my mental and physical health, I feel like I need to take the time to do this. Trust me when I say to stay away from this building, and most likely any other building managed by Matel Realty. It has been 12 months of hell, where I could not get out of my lease, despite the pandemic., they lied about what was included in the apartment, they do not care about any of your concerns. Packages are *always* stolen unless picked up within hours; stolen by someone in the building itself, who I guess learnt that Matel realty does not care nor shows any management over their properties. You can forget about sleeping or working/relaxing/doing your own thing weekends or evenings. They let anyone rent in the building as long as they have money (or their parents do, for that matter) and pretend like they are actually caring about your complaints- the first 1-2 times - but then literally pretend to not see your emails, and are absolutely ignorant over the phone. I am not going to go in any more details as I hope what I wrote above is enough for someone to please stay away from their Company.
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Alice Mariano

200 Chambers St

Great location, near whole foods, the trains, and wonderful parks in tribeca and along the west side highway
Real NYC

190 Meserole St

I lived in this building for two years. During that time I had a package stolen and a lot of difficulty receiving the security footage from the management company, the front doors stopped locking on multiple occasions, issues with cockroaches, laundry machine breakdowns that were not (and still are not resolved) for months. Most recently I had an issue with my security deposit. I moved out during COVID, which was stressful to say the least and was unable to amass the necessary materials to fix small holes left in the wall from artwork and shelves. The company charged me $350, which is extremely inflated based on the research and inf
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I lived in this building for two years. During that time I had a package stolen and a lot of difficulty receiving the security footage from the management company, the front doors stopped locking on multiple occasions, issues with cockroaches, laundry machine breakdowns that were not (and still are not resolved) for months. Most recently I had an issue with my security deposit. I moved out during COVID, which was stressful to say the least and was unable to amass the necessary materials to fix small holes left in the wall from artwork and shelves. The company charged me $350, which is extremely inflated based on the research and information I've sourced on the cost of materials and labor for such a job. Very disappointing to say the least. Lastly, the walls are PAPER thin so my heat bills during the winter months were monstrous and my room literally shook when trucks and people blasting loud music went by.
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Alex Vaccaro
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Share your experiences in real estate to help make the NYC housing market more transparent and to empower NYC tenants and management companies. Anyone posting reviews is encouraged to be as honest and respectful as possible with a focus on the good. When you leave comments think about what you love about your building, doorman, management company. Anything you think helps someone else find the good and create a better quality of life.

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